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CRM News Today — CRM industry news, software reviews, platform updates, and marketing insights. Your go-to CRM blog covering HubSpot, Salesforce, Zoho CRM, Pipedrive, and the full CRM landscape. Latest CRM updates, automation news, and enterprise CRM trends.
HubSpot email marketing guide for 2026: drag-and-drop builder, personalisation tokens, smart content, A/B testing, subscription management, deliverability settings, and email analytics explained.
HubSpot Workflows guide for 2026: trigger types, action library, branching logic, lead nurture setup, deal stage automation, customer onboarding workflow, and common configuration mistakes to avoid.
HubSpot CRM deal pipeline setup guide: configure single or multiple customizable sales pipelines (new business and renewal), set up HubSpot deal pipeline automation, understand which features require a paid Sales Hub subscription, and optimise HubSpot Sales Hub pipeline features for accurate reporting and enterprise deal complexity management.
HubSpot Operations Hub guide for 2026: Data Sync for bidirectional integration, Data Quality Automation, Custom Code Actions, Datasets, pricing tiers, and when you actually need it.
HubSpot Service Hub review for 2026: ticketing, knowledge base, live chat, AI chatbots, CSAT surveys, SLA management, pricing tiers, and comparison to Salesforce Service Cloud and Zendesk.
Salesforce Agentforce in 2026: how AI agents work, service tier-1 deflection, SDR prospecting agent, $2/conversation pricing, agent actions and architecture, and comparison to Microsoft Copilot Studio.
Salesforce Data Cloud explained for 2026: data ingestion, identity resolution, unified profiles, Calculated Insights, segmentation, real-time activation, pricing, and comparison to Segment and Adobe Real-Time CDP.
Salesforce Customer 360 explained for 2026: what it is, which products form the suite, how Data Cloud enables identity resolution and unified profiles, real-time activation, and who actually needs it.
Salesforce Experience Cloud explained for 2026: customer portals, partner PRM portals, supplier portals, Experience Builder, external user licensing, and how it connects to your Salesforce CRM data.
Salesforce e-commerce integration in 2026: Commerce Cloud B2B and B2C, Shopify connector setup, order history in Service Cloud, B2B account order visibility, and marketing personalisation from purchase data.
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